Tele-Calling & Customer Engagement

Tele Calling Services for Banks in Gujarat - Recovery That Starts Before the Field Visit

REVIK provides tele calling services for banks in Gujarat, NBFCs, and FinTech lenders – structured EMI collection and customer engagement covering Ahmedabad, Surat, Vadodara, Rajkot, and the wider Gujarat region.

Facing Issues

The Challenge

Most delinquency starts quietly – a missed EMI, an unanswered reminder, a borrower who intends to pay but never gets a structured nudge. By the time an account reaches field recovery, the cost of resolving it has already gone up.
This is the gap our tele calling services for banks in Gujarat exist to close. Early-stage engagement is the cheapest, fastest form of recovery available – but it only works when it is structured, trained, and compliant. A generic call centre script does not resolve EMI delinquency. A trained, RBI-compliant calling operation does.

What REVIK Delivers

What Our Tele Calling Services for Banks in Gujarat Cover

Your agency’s conduct is your regulatory exposure. REVIK is structured to protect your institution – not just recover your portfolio.

Pre-Due EMI Reminders

Proactive reminder calls before the due date – reducing the number of accounts that slip into delinquency in the first place.

EMI Collection Services

Soft-touch calling for accounts just past due, focused on resolution before an account requires field engagement.

Payment Plan Negotiation

Structured conversations offering realistic repayment options – restructuring, partial payment, or short-term extensions where appropriate.

Customer Engagement

Ongoing customer engagement services in Gujarat to keep borrower contact details current, reducing the number of accounts that go untraceable later.

Regional Language Calling

Gujarati and Hindi-speaking callers, matched to the borrower’s comfort and geography – improving response rates over English-only or Hindi-only call centres.

Inbound Query Handling

Borrowers calling back with questions or payment intent are handled by the same trained team – no disconnect between outbound and inbound engagement.

How We Operate

How Our Tele Calling Services for Banks in Gujarat Work

1

Account Segmentation

Portfolios are segmented by DPD bucket, product type, and borrower profile before calling begins.

2

Script & Protocol Alignment

Every call follows an approved script structure - consistent with RBI Fair Practices Code and the lender's internal communication standards.

3

Structured Calling Cycles

Calls are scheduled within permitted hours, with defined follow-up cadences based on borrower response and payment status.

4

Escalation & Reporting

Accounts that do not resolve through tele calling are reported and routed into field collection or legal recovery, with full call history attached.

Compliance Signal

Built Into Every Call

Every call made under our tele calling services for banks in Gujarat operates within RBI Fair Practices Code – contact restricted to 8 AM to 7 PM, no coercive language, and no repeated calling beyond permitted frequency.
Every call is logged. Every outcome is recorded. Call recordings and documentation are auditable on request – by your institution or by your regulator.

Who This Is For

Built For

NBFCs

Structured EMI collection services in Gujarat for personal loan, vehicle loan, and consumer loan portfolios.

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FinTech Lenders

Digital-first borrower engagement requiring fast, compliant calling operations across Tier 2 and Tier 3 Gujarat.

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Housing Finance

Reminder and negotiation calling for secured loan accounts before escalation to field or legal recovery with customers.

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Banks

Early-bucket customer engagement services in Gujarat supporting broader debt collection services Gujarat mandates.

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Related Services

Works Well With

Field Collections & Recovery

Accounts unresolved through calling move directly into structured field engagement.

Settlement & Resolution Management

Payment negotiations identified through calling are routed into formal OTS facilitation.

NPA Resolution Services

Tele-calling forms the first layer of our broader NPA recovery services in Gujarat, feeding structured accounts into the resolution pipeline.