Frequently Asked Questions
- Home
- FAQs
ABOUT REVIK
Where is REVIK based, and which geographies do you cover?
REVIK is headquartered in Ahmedabad, Gujarat. Field and tele-calling operations are active across Ahmedabad, Surat, Vadodara, and Rajkot, with coverage extending into Madhya Pradesh.
How long has REVIK been operating?
REVIK was founded in 2026 by Vikas Parmar, who brings 17+ years of recovery operations experience — including building MFI collections operations from the ground up at one of Gujarat’s leading NPA resolution firms.
Does REVIK work with smaller institutions like Urban Co-operative Banks?
Yes. UCBs are a segment REVIK specifically serves, not an afterthought. Gujarat’s 244 UCBs are largely underserved by national recovery agencies, and REVIK is structured to support portfolios of that size.
Sevices
What is the difference between MFI Collections and NBFC Collections?
MFI borrowers are typically in Self-Help Groups or Joint Liability Groups, requiring community-sensitive, local-language field engagement. NBFC borrowers are individually liable, often with secured loans against vehicles, equipment, or property, requiring a different recovery and legal approach entirely.
What is Bucket X, and why does REVIK specialise in it?
Bucket X refers to accounts past 360 days delinquent — often already attempted and abandoned by other agencies. Resolving these needs skip tracing, structured settlement, and legal escalation rather than repeating standard field or tele-calling attempts.
Can REVIK recover accounts that have already been written off?
Yes. Write-Off Case Recovery is a dedicated service. Many written-off accounts are not unrecoverable, simply unfound, and a structured skip tracing process can revive them.
Does REVIK handle legal recovery, or only field and tele-calling?
Both. REVIK coordinates SARFAESI, DRT, and Lok Adalat proceedings as part of Legal Recovery Coordination, alongside field collections and tele-calling — all under one partnership.
Does REVIK provide settlement facilitation, or only recovery pressure?
Settlement facilitation is a core service. REVIK structures One Time Settlement (OTS) proposals benchmarked to RBI’s NPV and realizable security value framework — not just borrower pressure.
Empanelment Process
How do we start the empanelment process with REVIK?
Reach out through our Contact Us page and select “Empanelment” as your inquiry purpose. We respond within one business day with our compliance documentation and a proposed next step to discuss your portfolio.
What documentation does REVIK provide during empanelment?
Agent training and certification records, RBI Fair Practices Code compliance protocols, complaint escalation procedures, and audit-trail samples — all available on request before you commit to a conversation.
Is there a minimum portfolio size to work with REVIK?
No fixed minimum. REVIK works with lenders across a range of portfolio sizes, from smaller UCBs to larger NBFC and bank mandates.
How quickly can REVIK begin working on a portfolio once empanelled?
Timelines depend on portfolio complexity and handover requirements, but REVIK’s onboarding process is built to move quickly without compromising RBI compliance — particularly important for FinTech lenders who need fast turnaround.
Compliance & Ethics
Is REVIK compliant with RBI's Fair Practices Code?
Yes. Every field visit, call, and legal action follows RBI’s Fair Practices Code, including the July 2026 tightened recovery framework. Contact windows, agent certification, and complaint escalation are documented and enforced, not just stated.
Who is liable if REVIK's agents make a compliance error?
Under RBI’s Outsourcing Circular, the empanelling lender is ultimately responsible for the conduct of its appointed recovery agent. REVIK’s protocols are structured specifically to minimise this exposure for our clients, with full documentation available for audit.
Can we audit REVIK's compliance records?
Yes. Call logs, field visit reports, complaint escalation records, and agent certification proof are auditable on request by your institution or your regulator at any time.
How does REVIK handle borrower complaints?
Every complaint is logged, tracked, and resolved within a defined timeline, with a full audit trail maintained and shared with the lender.
Pricing & Engagement
How is REVIK's fee structured?
Engagement models vary by mandate. Performance-linked fees tied to actual recovery outcomes are used for most portfolio-level engagements, discussed directly based on your portfolio’s specifics.
Does REVIK offer a trial or pilot engagement before full empanelment?
This can be discussed directly based on your portfolio size and requirements. Reach out through Contact Us to explore what fits your situation.
Industries We Serve
Does REVIK work with FinTech lenders specifically?
Yes. REVIK’s recovery approach for FinTech lenders is calibrated for digital-first, Tier 2/3 borrowers — different from a PSU bank or salaried NBFC borrower profile.
Does REVIK handle vehicle repossession?
Yes. Two-wheeler, car, and commercial vehicle repossession is coordinated through our Vehicle Finance service line, including RTO documentation and legally sound possession process.
Does REVIK handle secured property loan recovery for Housing Finance Companies?
Yes. This includes registered valuation coordination, SARFAESI possession process for real estate, and the extended timelines property recovery requires compared to vehicle or personal loans.