Bank NPA portfolios carry a scrutiny level most other lenders don’t face – RBI inspection, board reporting, and public accountability all sit on top of the recovery process itself. A bank cannot afford an empanelled agency whose conduct creates reputational or regulatory exposure on top of the NPA problem it was hired to solve.
Most agencies offering debt collection services for banks treat compliance as paperwork filed after the fact. For a bank, that is backwards – the documentation has to exist before the audit asks for it, not after.